Working together from one workspace means nobody forwards passwords and everybody sees the same calendar, chats and stats. In AI SMM you invite people into a project and decide what each of them can do.
Where to find it
Open the account menu and go to Projects and team. Make sure you are in the right project first: the project menu in the header shows which one is active. An invited person joins only that project.
Invite a team member
- In Projects and team, click Invite member.
- Enter the person’s email. You can also leave it empty and just create an invitation with a code and a link.
- Choose the Access level: Administrator, Editor or Member.
- If needed, open Fine-tune permissions to allow or forbid specific apps, and Managed accounts to choose which channels the person can work with.
- Create the invitation. You get an 8-character code, a link and a QR code. If email sending is set up, the invitation is also emailed.
An invitation is valid for 7 days. Send the link or code by any messenger if the email does not arrive.
How the invited person joins
- They open the link, or sign in to AI SMM (registering if they have no account) and choose Redeem invite code.
- They enter the code and join the project.
- Now they can switch between their own projects and yours in the project menu in the header.
Roles
| Role | Typical use |
|---|---|
| Owner | The person who created the project; manages billing and everything else |
| Administrator | A manager who sets up channels, apps and the team |
| Editor | A content person who creates and edits posts |
| Member | Someone who needs limited access, for example to answer chats |
Fine-tuned permissions override the defaults of the role, so you can, for example, let an editor work in the Inbox but not in the Store.
Approvals
If a member does not have the “Publish without approval” permission, every post they create goes to approval. The owner or an admin approves it in the Approvals tab above the calendar or from Telegram. This is the usual setup for junior staff and freelancers.
Working with clients
Create a separate project for each client and invite the client there as a member with access only to what they need. A client can also approve posts from Telegram without logging in; see The calendar: queue, drafts, approvals and failed posts.
Limits
The number of projects and team members depends on the plan: for example, Agency allows a team of up to 15. The Activity log under Tools shows what each person did.
Tips
- Give each person the smallest access that lets them do their job.
- When someone leaves, remove them from the project at once.
More: AI SMM for agencies.
Write to support: a person answers, usually within a working day. Inside the app, the Knowledge base has lessons for every section.