Connecting social accounts: Instagram, Facebook and Threads

Before you can publish, reply to comments or see statistics, your social accounts have to be connected. All connections live in one place, Channels, and the same list is used by the calendar, the Inbox and analytics.

Where to connect accounts

1. Open the Social media management app and click Channels (it is also under Tools in every app).
2. Click Add channels. The window Connect new channels shows a card for each network available to you.
3. On the network’s card, click the type you want to add, for example Page, Profile or Channel.
4. You are taken to the network’s own sign-in page. Log in there and allow the requested access. AI SMM never sees your password.
5. Choose which pages or profiles to add. They appear in the list and are ready for the calendar.

If the Add channels button is greyed out with a lock, your role in the project or your plan does not allow adding channels. The number of accounts depends on the plan: 2 on Free, 5 on Start, 15 on Business, 40 on Agency, no limit on Enterprise. When the limit is reached you see a message that the plan has reached the channel limit.

Instagram

• Instagram is connected through the Facebook login.
• Only professional accounts (business or creator) that are linked to a Facebook Page can be connected. Link them in the Instagram app settings first.
• You can publish feed photos and videos, carousels, Reels and Stories.
• Comments and direct messages come into the Inbox, and chat flows can reply to a comment with a DM. To receive Instagram messages, you may be asked to confirm access once more.

Facebook Pages

• AI SMM works with Pages, not personal profiles. You need to be an admin of the Page.
• During sign-in, tick every Page you want to manage. If a Page is missing later, reconnect and tick it.
• A post can contain photos or a video, but not both. Reels and Stories are supported; carousels are not.
• Page comments and Messenger come into the Inbox.

Threads

• Threads is a separate card with its own sign-in.
• Publish text, photos, videos and carousels. Replies and mentions come into the Inbox; analytics shows views, likes, replies, reposts, quotes and followers.

Managing connected accounts

Each account in Channels has these actions:

• Reconnect: renew access when it has expired, for example after a password change.
• Pause and resume: stop publishing to the account for a while.
• Open profile: open the account in the network.
• Move to project: move the account to another project, for example to a client’s project.
• Delete channel: remove the account and free a place in the plan limit. Posts already published in the network stay there.

Proxies

Proxies under Tools are needed only for accounts connected with a login and password instead of the network’s sign-in window. There you can add your own proxy, import a list, use proxies included in your plan and attach a proxy to each such account. Accounts connected through the network’s sign-in do not need a proxy.

Tips

• For a client’s Page, ask the client to make you an admin first, then connect it in the client’s project.
• Group channels you often publish to together in Channel groups.

More: Instagram, Facebook, Threads.