A WhatsApp broadcast is a message sent to a list of contacts at the same time. Each recipient gets it in a private chat with your business, and their replies come back only to you, not to the whole list. Businesses use broadcasts for order updates, reminders, new arrivals, event invitations and personal offers.
For a small business, WhatsApp is often where customers answer fastest, so broadcasts can be very effective. They also require care: send messages only to people who agreed to hear from you, keep them relevant, personalise them and do not send too often. Otherwise people block the number, and that damages your ability to reach anyone.
Example: a children’s clothing shop sends a monthly broadcast to customers who opted in: new collection photos, sizes available and a “reply to reserve” line. Replies go straight into the shared inbox, and staff confirm reservations in the same chat.
AI SMM WhatsApp combines a shared inbox, sales pipelines, templates and broadcasts: the campaign planner sends broadcasts on schedule, reports show delivery and replies, and automations can answer with AI.
AI SMM plans posts, answers chats and shows what works across your social networks. Free plan forever, 7 days free on paid plans.
Start free
