Appointments: online booking for services

The Appointments app lets clients book a service on their own, day or night, and gives you a clear schedule of who is busy and where the free slots are. It suits salons, studios, clinics, tutors and workshops.

Where to find it

Open All apps → Appointments. The menu has Schedule, Staff, Services, Online booking and Analytics.

Step 1. Add staff

1. Open Staff and click Add staff member.
2. Set the Working hours. Fill in Monday and use Copy Monday to the week to save time.
3. Add Days off and holidays and choose the services this person performs.
4. Optionally link the staff member’s Telegram so their new appointments arrive there.

Step 2. Add services

1. Open Services and click New service.
2. Enter the duration in minutes and the price, and choose who performs it.
3. If you want a deposit, set a prepayment.

Duration decides which slots are offered, so include the time you need between clients.

Step 3. Publish online booking

1. Open Online booking.
2. Set the Page address: your booking page lives at a short link with your name in it.
3. Check the Booking rules, for example how far ahead clients can book.
4. Optionally connect a Booking bot in Telegram (paste a bot token from @BotFather) and add the Widget for your site.
5. Put the link in your profile bio, stories, Link Bio page and messenger auto-replies.

On the page, the client chooses a service, a staff member and a free time. A taken slot disappears for everyone, so there are no double bookings.

Step 4. Work with the schedule

Schedule shows the day by staff member: appointments, free windows and the day’s revenue. Add a booking yourself when a client calls, move or cancel bookings, and the slot frees up again.

Reminders

Clients get a confirmation, then reminders a day and an hour before the visit. Each client is reminded through one channel: the booking bot if they booked through it, otherwise WhatsApp, otherwise email.

Waiting list

If no time suits a client, they can leave their contacts on the waiting list. When a slot frees up, the first person in line is notified.

Booking from a chat

In Omnichannel Inbox → Automations use the template “Book straight from the chat” or add the Book a service block to any flow. A person writes “book”, the bot shows free times and records the booking without a message from you.

Analytics

Analytics shows how full the schedule is, which services and staff bring the most revenue and which hours stay empty. Fill those hours with a promo post or a discount for that time.

Tips

• Check the working hours and time zone before publishing the link, so clients see the right slots.
• Ask for a phone number when booking so you can reach the client.

More: online booking and AI SMM for beauty salons.