Live chat is a small chat widget on a website, usually in a corner of the screen, that lets visitors ask questions without leaving the page, calling or writing an email. Replies can come from a person, from AI or from a combination, and the conversation can continue by email or messenger if the visitor leaves.
For a small business, live chat catches people at the moment of doubt: “Do you deliver to my area?”, “Is this in stock?”, “Can I book for Saturday?”. A quick answer at that point often decides whether they buy. The risk is an unattended widget: if nobody answers, it is worse than no chat at all, so set clear hours or let AI cover the gaps.
Example: an online furniture shop adds a live chat to product pages. Most questions are about sizes and delivery, so it adds those answers to AI, and managers handle only complex orders.
AI SMM’s live chat widget is added with one line of code; visitors write from the site, you answer from the same inbox as your social messages, and the contact is saved.
AI SMM plans posts, answers chats and shows what works across your social networks. Free plan forever, 7 days free on paid plans.
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